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Bianca

IT Analyst Super Agent

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Bio

Hello! I'm Bianca, a seasoned Go High Level expert with a background in IT service desk, Technical support, Customer service, and more.

I specialize in helping businesses streamline operations, enhance customer engagement, and boost their online presence.

Background

GHL Expert
IT Instructor
ESL Teacher
IT Service Desk
Technical Support Level 2 Escalations
Back-office Account Resolution Analyst
Mixed Customer Service Support Roles
Freelancer Cold Caller for Digital Sales Products and Roofing Services in the USA

Expertise

Skills & Expertise:
Go High Level Mastery: Custom setups and management for optimized workflows.
Automation Specialist: Designing workflows for lead capture, appointments, onboarding, and sales management.
Web Design: Creating responsive, SEO-optimized, and visually appealing websites.
Technical Support: Providing top-tier support to ensure smooth operations.

Expertise

GHL
Web Design
Automations
Technical Support
Email Support
Customer Service
Chat Support
Order Tracking
Social Media Marketing
Administrative Support
Accuracy Verification
Video Editing

Expertise

Specialize in providing exceptional customer support. Our advanced system is equipped to manage call queueing for up to 200 calls, ensuring timely assistance and minimizing wait times. Additionally, My chat support capabilities allow me to engage with up to four different customers simultaneously, providing efficient and personalized service. Whether through voice or chat, I am committed to delivering top-quality support and ensuring a seamless experience for all our customers.

Key Skills

Effective Communication
Innovative Thinking
Analytical Problem Solving
Empathetic Understanding
Team Collaboration
Efficient Time Management
Optimistic Outlook
Leadership Qualities
Critical Analysis
Adaptability

Professional Experience

IT support Analyst
Remote Administrative Assistant
Digital Marketing Manager
Virtual Assistant
ESL teacher
E-commerce Business Owner
Independent Graphic Designer

SOCIAL MEDIA PLATFORMS

Facebook
TikTok
Instagram
Twitter
YouTube
X

APPLICATIONS

GHL
Wix
Shopify
Canva
CapCut
Photoshop
Vllo
Adobe Express

PLATFORMS

GHL (GoHighLevel)
Zoho CRM
Make.com
Phantom Buster
Apify
Slack
ClickUp
Notion
Figma
HTML / CSS
MS-Office
Google Drive
Gmail
Outlook
Calendly
Meta
Social Media Content Creation

Education History

AMA Computer University

Bachelor of Science

Major in

Information Technology

May 2004 - May 2010

NBCC

(New Brunswick Community College)

Information Technology:

Business and Advanced Analytics

Jan 2022 – June 2022

Background

I am an IT graduate from the Philippines and I have past work experiences with IT helpdesk , Technical support , Customer service and chat support for 13 years.

My past jobs have refined my teamwork, organization, and multitasking abilities.

I am committed to utilizing my skills to offer a unique, beneficial impact as an employee .

GHL Services

CRM and Automation Setup
Funnel and Website Building
Lead Management and Nurturing
Marketing and Campaign Management
Client Reporting and Analytics
Client Onboarding and Training
Integrations and API Management
Content and Community Engagement
Workflow Optimization
Strategy and Consultation

Website design and re-design
Sales funnel
Automations
Web chat AI training
Email automation
Email campaign
Calendar/appointment reminder
Landing page
Lead generation
Membership course
Paid ads
Affiliate program
Phone number configuratiom
Upload Leads
Power Dialer
AI chat bot

website Sample design in ghl

my sample automations in ghl

Job Experience

Niagra Hotels

Housekeeping

June 2023- October 2023

Cold Caller Sales

Appointment Cold Caller

for Digital Products

June 2024-Partime

Roofers USA

October 2014

Tim hortons

Team Member

May 2022- April 2023

Job Experience

Market Research

Interviewer

Elemental Data

Collection Inc. Ottawa

(Jan 2022 – April 2022)

Customer Service

Representative

Dominos Account

Agents Only Philippines

(Oct 2021 - Jan 2022)

Acadsoc Ltd

English Second Language Teacher

Fulltime

(May 2018-2020)

Job Experience

Palfish

ESL Teacher-Part time

(May 2018- Present)

Lazada

Peer Chat Agent

(Nov 2019 -Nov 2021)

Humanatic

Reviewer Quality

Call Agent (Q.A)

(Dec 2018-Present)

Partime

Job Experience

Appen

Social Media Evaluator

(April 2019-Present)

Partime

TeleTech Philippines

Triage At home

IT HELPDESK ASD

(Jun 2021 - Oct 2022)

Telstra Teleperformance

Technical Support

(Jan 2015 - Jan 2020)

Job Experience

Convergys

Customer Service

Representative Lvl 2

Macy’s Acount

(Mar 2013 - Jan 2014)

T-Mobile Alorica

Customer Service

Representative

(May 2014 - Nov 2014)

Stefanini

IT HELPDESK

John Deere Account

(Oct 2013 - Feb 2014)

Job Experience

SITEL

Account Resolution

Analyst

Pitney Bowes Account

(Apr 2011 - Jul 2012)

ACLC College

Assistant instructor

(Jun 2010 - Oct 2010)

Offered Services

Administrative Support
Calendar Coordination
Email Handling
Customer Support (Voice, Email and Chat)
Data Management
Social Media Management
Profile Oversight
Content Scheduling and Posting
Instagram Story Updates
Caption Crafting
Hashtag Analysis
Daily Interactions (Likes, Posts, Comment Responses)

Offered Services

Message Coordination
Landing Page Creation
Graphic Design
Brochure Design
Poster/Flyer Design
Business Card Design
Infographic Creation
Logo Design
Social Media Graphics
YouTube Thumbnail Design
Basic Video Editing
Social Media and Administrative Integration
Facebook Management with Administrative Tasks

Offered Services

Go High Level Mastery: Custom setups and management for optimized workflows.
Automation Specialist: Designing workflows for lead capture, appointments, onboarding, and sales management.
Web Design: Creating responsive, SEO-optimized, and visually appealing websites.
Technical Support: Providing top-tier support to ensure smooth operations.
Forms and Onboarding

mY Clickable DIGITAL STORES